Up to 60% of calls are always the same questions: "When are you open?", "How much is the dog licence fee?".
The voicebot handles them automatically and lets staff focus on complex files.
Instead of searching through PDF bylaws, a citizen asks the chat: "What do I need to renew my ID?" The bot
sends a document checklist and a link to book a time slot.
Do you have a community in your town that doesn't speak the local language well? Jarabot communicates in 90+
languages (incl. Ukrainian and Vietnamese). No more complex interpreting at the counter.
JARABOT překládá zprávy z desítek jazyků oběma směry, obsloužíte i cizince.
Veškerá komunikace je evidována, stále máte vše pod kontrolou.
Obsluha celého systému je velmi jednoduchá.
The JARABOT AI chatbot and voicebot answer citizens' repetitive questions around the clock, for example about office hours, fees or the documents needed for a particular life situation. They automatically handle up to 60% of requests and pass more complex cases to staff, who gain more time for their core work.
Yes, for example the city of Říčany. Automating communication between the city and its citizens has made the office run more efficiently and improved access to information for the public.
Yes. The voicebot picks up every call, even when staff are busy or outside office hours. The citizen says what they need and the voicebot either answers or transfers them to the right person. Calls are transcribed, so the staff member knows the context after the transfer.
Yes. JARABOT communicates in more than 90 languages, so citizens can write or speak in their own language and the AI replies in it. If a staff member takes over the conversation, AI conversation translation helps them follow it.
The platform is designed to comply with the GDPR and the EU AI Act. Data is encrypted with AES-256, access is controlled by role-based permissions, and an audit log records who did what in the system. We do not train AI models on citizens' data, and for specific requirements we can deploy the solution directly on the office's own infrastructure.
Yes, if the office uses a booking system that can be connected via API. The AI then offers the citizen an appointment directly. Without the connection, it sends a link to the booking page and a list of the documents to bring.
No. AI handles repetitive questions and routine work, while decisions and complex cases stay with people. The staff member receives the conversation with its full history and does not need to ask anything again.
We start with a free consultation where we go through the most common citizen questions and the office's systems, and we prepare a study for your municipality. Depending on the complexity of the integration, we usually go live within 4 to 6 weeks.
