The AI assistant handles common inquiries and efficiently routes more complex cases to specialists for individual resolution.Onboarding and training were completed within one month, and with JARABOT’s support, we fine-tuned both its behavior and interface to perfectly match our needs.
AI asistent pokrývá běžné dotazy a efektivně předává složitější případy specialistům k individuálnímu řešení. Onboarding i natrénování asistenta proběhly během jednoho měsíce a díky podpoře JARABOTu jsme vyladili l jeho chování i rozhraní přesně podle našich potřeb.
People feel embarrassed talking about debts with a human. The voicebot calls, discreetly reminds them of the due date and arranges a payment time. We see significantly higher success rates than live agents.
Client lost their card abroad? The voicebot is available 24/7. It verifies the client's identity and immediately blocks the card, whether it's 3 AM or a Sunday.
Before connecting a client to an expensive mortgage specialist, the chatbot finds out their income, age and
needs. The sales rep receives an already "hot" lead.
Klienti se mohou obrátit na vaše zastupitele kdykoliv – ve dne i v noci, bez ohledu na časová pásma či svátky.
Nedokončená žádost? Žádný problém, JARABOT dokáže ihned reagovat automatickým upozorněním a nabídnout asistenci s dokončením procesu.
Klienti se budou cítit, jako by mluvili s živým člověkem. Hladká komunikace zlepšuje vztahy.
JARABOT překládá zprávy z desítek jazyků oběma směry.
Veškerá komunikace je evidována, stále máte vše pod kontrolou.
Obsluha celého systému je velmi jednoduchá.
Most often, AI answers repetitive client queries around the clock and passes more complex cases to specialists. A voicebot can also make outbound calls, for example payment due reminders, and a chatbot can find out what a client needs before handing them to a sales rep. JARABOT covers chat, email and phone in one platform.
The BNPL service Skip Pay uses the JARABOT AI assistant to resolve 88% of client queries on its own. Onboarding and training the assistant took one month, and as a result Skip Pay did not need to expand its customer team for the seasonal peak. Clients get an answer instantly, 24/7.
Yes. For banks, insurers and other financial institutions we offer deployment directly on your servers, so client data never leaves your organisation. If you do not need on-premise, the solution runs in the cloud.
The AI does not answer from a language model's general knowledge but exclusively from your approved sources and live data at the moment of the query. Every answer passes through a verification layer. If the AI is unsure or the query is beyond its scope, it hands it to a specialist with the full conversation history.
Every conversation keeps its full history and phone calls are transcribed, so you can easily trace exactly what was said. An audit log records who did what in the system, and sensitive data such as PINs is hidden in the audit records. Access to call recordings can be restricted through permissions.
The platform is designed to comply with the GDPR and the EU AI Act. Data is encrypted with AES-256, data in transit is protected by TLS, access is controlled by role-based permissions, and we do not train AI models on client data. We will go through your institution's specific requirements in a consultation and are happy to complete your security questionnaire.
Yes. Client verification can be built into the process before the voicebot or chatbot starts handling the request. We design the specific verification method around your internal systems and security rules.
