Veškeré zprávy z Messengeru, WhatsAppu i webu padají do jednoho přehledného helpdesku. Nic se neztratí.
Složitější požadavky systém plynule předá operátorům jako ticket včetně kompletní historie konverzace.
All messages from Messenger, WhatsApp and your website land in one clear helpdesk. Nothing gets lost.
The voicebot fully replaces your voice switchboard. It picks up calls, filters queries and transfers calls to humans.
Our AI model works as the first line of support. It answers availability and order status queries in a matter of seconds.
Postará se o vaše zákazníky 24/7. Poradí jim, jak si vybrat správnou karimatku, zájezd nebo platební kartu. Vysvětlí rozdíl i benefity vaší privátní značky oproti konkurenci. Zvládne rozdělit objednávku podle dostupnosti a informovat o stavu doručení.
Your customer gets an answer instantly, with no queue and no opening hours. Our AI chatbot understands context, works with live data and carries conversations naturally through to resolution.
Postará se o vaše zákazníky 24/7. Poradí jim, jak si vybrat správnou karimatku, zájezd nebo platební kartu. Vysvětlí rozdíl i benefity vaší privátní značky oproti konkurenci. Zvládne rozdělit objednávku podle dostupnosti a informovat o stavu doručení.
No email is left unanswered at any time. AI email automation sorts incoming messages, labels them by topic and handles routine queries automatically so your team sees only relevant messages.
The JARABOT AI customer center is a single application that brings together web chat, email, phone, Messenger, Instagram and WhatsApp. Unlike a standard helpdesk, where messages simply wait for an agent, routine queries are resolved by AI straight away. Across our clients, JARABOT handles up to 75% of queries without human involvement and passes the rest to your team.
Web chat, email, phone and the social channels Facebook Messenger, Instagram and WhatsApp. Your team sees every conversation in one view. Telephony runs on JARABOT's own phone system with call queues, call transcription and a clear interface for IVR configuration, so calls are handled in the same application as chat and email.
The AI hands the conversation to an agent as a ticket with the full history, so the customer never has to repeat anything. For calls, the agent also receives a transcript. Your team can see what customers ask about and keep expanding the AI's knowledge.
Depending on how complex the integration with your systems is, we usually go live within 4 to 6 weeks. The e-shop Fabini, for example, completed onboarding to the JARABOT contact center, including telephony, email and web chat, in 2 weeks. Our team guides you through the entire rollout.
At the e-shop Fabini, the AI chat resolves 99.1% of chat communication after 2 months of operation, and manually handled chats dropped from 1,100 to 15 per month. The e-shop 4camping automated 68.2% of its email communication and saved nearly 2,000 hours of agent work in six months.
Reports show how customers rated individual AI answers, customer satisfaction (CSAT) and the performance of individual agents and whole teams. The wallboard gives a live view of operations, and one click takes you from missed calls to their full list. Permissions control who can see the reports.
Yes. We offer ready-made integrations for Shoptet, Shopify and Upgates, and we connect other systems such as custom e-shops, ERP, CRM or ticketing tools via REST API. The AI then answers using your live data, for example order status or product availability.
Data at rest is encrypted with AES-256 and data in transit is protected by TLS. The platform is designed to comply with the GDPR and the EU AI Act, access is controlled by role-based permissions, and an audit log records who did what in the system. We do not train AI models on customer data.
You pay a monthly base fee for the channels you choose plus the AI's work based on actual usage, with no fees for features you do not use. A single channel starts at 420 CZK per month and the All-in-One package with every channel at 1,450 CZK per month. Current prices are on our pricing page.
